Refund policy

Hey there!

We totally understand that sometimes an item just doesn't work out. No worries – we've got your back with our easy and friendly return policy:

  1. 30 Days of Fashion Freedom: You have a full 30 days from your purchase date to decide if your item is a keeper. If it's not quite right, it's easy to send it back.

  2. Keep it Pristine: We’d love to find your item a new home if it's not the perfect match for you. Just make sure it’s unworn, unwashed, and in the condition it was received. If it’s in its original, sparkly condition, we’re good to go!

  3. You’ve Got Mail: Sending your item back? You'll need to cover the postage. We suggest using a trackable service – just so you know it’s landed safely with us.

  4. No Sneaky Fees Here: We don't believe in restocking fees – returning something should be as simple and stress-free as possible.

  5. Quick and Easy Refunds: As soon as we get your item and give it the thumbs up, we’ll whisk your refund back to your original payment method. Keep an eye on your account – it should pop up within a few business days, depending on your bank or card issuer.

  6. Final Sale Items: Everyone loves a bargain, right? But just a heads-up, our clearance items or anything marked as "Final Sale" can’t be returned. Make sure you’re totally in love with these before you check out!

  7. Swap it Out: Wrong size? Want a different color? No problem! Just send back what you don’t need and scoot over to place a new order.

  8. Here to Help: Got questions? Need a hand with your return? Our friendly customer service team is just a message away to help you out! You can contact us at customerservice@violetsguitar.com.

Remember, we're here to make your shopping experience as joyful and easy as your fashion choices. Thanks for shopping with us – we can't wait to see what you pick next!